Last updated: this release
1. Cancelling a booking
You can cancel a scheduled visit for free up to one hour before the chosen time, from the booking's tracking screen.
Cancellations within one hour of the visit, or after a nurse has already been dispatched, may attract a small charge to cover the nurse's time and travel.
2. Refunds on online payments
If you paid online and are eligible for a refund, it is initiated to your original payment method. Banks and UPI providers typically take 3–7 working days to credit it back.
3. Cash on visit
For cash-on-visit bookings there is nothing to refund on cancellation — you simply aren't charged.
4. If a visit can't be completed
If a nurse cannot reach you or the visit cannot be carried out for reasons on our side, you are refunded in full. If the nurse arrives but the visit cannot proceed for reasons at the patient's end, a partial charge may apply.
5. Requesting a refund
Most refunds are automatic. If something looks wrong, contact Help & Support with your booking reference and we will review it promptly.
6. Contact
Reach us through Help & Support in the app for any billing question.