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Not urgent? Send a message and the Nurvix desk will get back to you.
Common questions
Are the nurses verified?
Every nurse is ID-checked and their nursing licence is verified before they can accept a visit. Ratings come only from families who completed a booking.
How soon can someone arrive?
Emergency visits typically reach you within 30 minutes. Scheduled visits can be booked for the same day or any slot that suits you.
How do I pay?
Cash to the nurse after the visit, once you have given her your completion code. When online payment is offered you can also pay by UPI, card or net banking from your booking. The price you see at booking is the price you pay; any travel charge is shown as its own line before you confirm.
Can I cancel or reschedule?
You can cancel from the booking screen any time before the nurse starts the visit, and say why. Anything paid online is refunded to the same account. To change the time, cancel and book again — or call the hospital from your booking.
Can I book for my parents in another city?
Yes. Choose "Someone else" while booking and set their address — we match a nurse near the patient, not near you.
Still stuck? Message us on WhatsApp and a real person will reply — we don't use bots for care questions.